Where To Repair Hartmann Luggage

The health and safety of our employees, customers, and community is our top priority. Due to our COVID-19 procedures, we are taking email via our contact us form. The Service & Repairs page has been updated with boosted data that might answer your question. If not, then please contact u.s. via the Contact U.s.a. class link below. Thank you for your patience and support.

For warranty repair evaluation, your receipt will be required.
Your production will need to exist evaluated by our Authorized Repair Center. Please annotation any shipping costs to the repair middle will be your responsibility.

The Authorized Repair Center will make the last decision on the status of the product with the possible post-obit outcomes:

• If the product is repairable and covered nether warranty, the production will be repaired at Hartmann's expense and returned to you
• If the product is not repairable and is covered nether warranty, the aforementioned product will be sent directly to you lot if it is in stock.  If the product is unavailable, a comparable detail will exist sent. In the case that a comparable production is unavailable, yous will exist contacted directly by a Hartmann representative
• If the production is repairable and not covered under warranty, you may either have the product returned to yous un-repaired, or have the product repaired at your ain expense.  This will be communicated to you by the Authorized Repair Center
• If the product is non repairable and not covered under warranty, yous can elect to have the Authorized Repair Centre send the product back to yous united nations-repaired, or you may ask the Authorized Repair Center to dispose of the production

When creating your repair ticket, your options of getting your product to the authorized repair center are below:

You lot may cull to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that volition provide you with a tracking number.

To move forward with this process please CLICK HERE to create your repair request. An amanuensis will then contact y'all with your closest repair center details.

REPLACEMENT PARTS
Certain replacement parts are bachelor for purchase, along with a pocket-size aircraft charge. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Please be sure to complete your contact information via the Contact The states folio. Be certain NOT to include any credit card information via this page. A team member will contact y'all by phone to obtain this information deeply if necessary within 2 business days.

For faster service, re-create and paste the below questions, followed past your answers into the COMMENTS SECTION of our contact united states of america folio:

• 4 digit material group number located on interior label. (Example below)
• Size and color of production
• Purchase data
• Detailed description of part needed

Apply OF AN UNAUTHORIZED REPAIR CENTER
A number of our International and U.Due south. dealers have in-store repair facilities. Please note: Repair services and parts offered by anyone other than our Authorized Repair Centers are independent of Hartmann and are priced at their sole discretion.

If you would similar to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to move forwards with the repair procedure.

GLOBAL RECOVERY Organization
The Global Recovery System (GRS) program was offered with select collections by Hartmann prior to 2022. While the plan is no longer agile, nosotros will retain ownership data and relay plant bag information, if reported. Delight contact the states at questions@hartmann.com to report a constitute bag.

Source: https://shop.hartmann.com/ServiceandRepairs.html

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